How can we help?

Go to Get started, enter your name, email and a password, and tell us what brings you here. Your plan is ready as soon as you finish.

On the sign in page, choose “Forgot password?” and enter your email or username. We will send you a link to choose a new password.

Yes. Gracekeeps works in any modern browser on phones, tablets and computers. You can add it to your home screen so it opens like an app.

Yes. In the app, open Settings, then Reminders. You can turn on text reminders and alerts, and add your plan’s steps to Google, Apple or Outlook calendar with a private link.

From your plan, choose to invite someone and enter their email. They create their own login, and you decide what they can see.

Enter it when you create your account. If you already have an account, sign in and visit the Get started page to apply it.

Yes. In the app, tap the globe button at the top of the screen and choose your language. On this website, use the language menu. The AI care specialists answer you in the language you choose. Pages are translated by Google Translate, so please double-check anything important, such as a deadline or an amount, with the official source.

Make the request in the app or contact us. We will confirm the request and delete your information, except anything the law requires us to keep.

You, and the family members you invite (only what you share with them). If you allow it, our AI care specialists read your plan to answer you, but never account numbers, journal entries or legacy letters, and never an uploaded file unless you ask them to read it. Employers and insurers see only anonymous totals. Gracekeeps staff cannot open your plans.

No. Your question and, only with your permission, the plan details needed to answer are sent to our AI provider only to write the answer. Our business terms with the provider do not allow training AI models on it.

No. We do not sell or rent personal information, and we do not use it for advertising.

Documents are encrypted in transit and at rest, stored privately and reachable only through checked, short-lived links. Read more on our security page.

Not from us. Employers see totals across their whole program. They never see names, notes, documents, messages or conversations with the care specialists.

Yes. You can export your information at any time, or ask us to help.

In the app, open Settings, then Security. Scan the code with an authenticator app, such as Google Authenticator, Microsoft Authenticator or 1Password, and save your backup codes. After that, you enter a code from the app when you sign in.

Medications, appointments, care profiles and check-ins are health information. We ask for your consent before you first save any, and you can withdraw it and delete that information at any time. Read our consumer health data privacy policy.

Our AI care specialists answer your questions, explain your plan, suggest next steps and help you prepare for calls and forms. There are five for members: Loss Care, Legacy, Caregiving, Leave and Grief support. A sixth, the Advisor specialist, is only for financial professionals who use Gracekeeps Advisor. Read more about care specialists.

They are AI. Every Gracekeeps care specialist is AI, and none of them is a person. Every answer is labeled AI, and if you ask, a specialist will tell you plainly that it is AI.

Any time, day or night, every day. Answers come in seconds, so there is nothing to book and no wait for a reply.

Pick a specialist, or just write your question and the right one answers. You can switch to another specialist in the same conversation, for example from Loss Care to Grief support.

They can suggest new steps that you add to your plan with one tap, and point you to the right tool, such as Letters, Accounts to close or the benefits finder. They cannot make calls, send emails or file forms for you, but they can help you prepare for them.

Yes, with Plus. Upload it to your plan’s documents, then choose “Read it with me”. The specialist explains what it is, the amounts and deadlines, and what to do next. Only that document is read, only when you ask.

Only if you turn on memory in Settings, under Care specialists. Then they can remember short facts, such as your state or that you are the executor. You can see, change and delete everything they remember. Health conditions, medications, account numbers and passwords are never remembered.

Yes, on devices that support it. You can speak your question and have the answer read aloud.

Only if you say yes. The setting stays off until you turn it on, and you can turn it off at any time. With it on, they read your steps, dates, state and records so answers fit your situation. They never read account numbers, journal entries or legacy letters, and read an uploaded file only when you ask them to read that one file. A plan someone shared with you is read only if its owner allowed it too.

Yes. Conversations are saved and encrypted so you can come back to them. You can delete one conversation or all of them at any time.

Each specialist follows an expert playbook for its field. Answers are grounded in a reviewed library of more than 300 fact cards and the rules for all 50 states and DC. Every fact carries its official source and the date it was checked, and answers show their sources. Figures that change each year are given with the year.

Yes. They are AI and can get things wrong. If an answer includes an amount or number that is not in the checked facts, the app shows a note to double-check it. Please confirm anything important with the source or a professional before you act on it.

No. Care specialists are AI, not lawyers, doctors, therapists or financial advisors. They give general information, tell you when you need a professional and help you prepare. They never diagnose and never tell you to start, stop or change a medication.

Care specialists will point you to people and services that can help, such as 988, a grief counselor, your hospice’s grief support, a probate or estate attorney (your state bar’s lawyer referral service, or LawHelp.org for free legal aid), SHIP free Medicare counseling, the Eldercare Locator, 211, and your HR team or employee assistance program. For help with your account, contact us.

No. In the US, if you are in crisis, call or text 988 to reach the Suicide and Crisis Lifeline at any hour. In an emergency, call 911.

You get an immediate reply with the 988 Suicide and Crisis Lifeline (call or text 988) and 911 for emergencies. That message is not sent to our AI provider. Care specialists cannot call anyone for you, so please call or text 988, or call 911, right away.

Care specialists write in English today. If you write in another language, they will usually answer in it, but the app itself is in English.

Give the answer a thumbs up or down. You can also choose to share that one question and answer with Gracekeeps so we can improve the specialists. Nothing else from your conversations is shared.

Written answers from the AI care specialists come with Plus and through organizations that offer Gracekeeps. On the free plan, you get checked facts, next steps and guides from the specialists, without AI-written answers. See pricing.

Start with our guide, what to do when someone dies. Loss Care turns it into a personal plan for your situation.

You answer questions about the person who died. Loss Care lists benefits and claims to look into, such as Social Security, VA, life insurance, pensions and employer benefits, with what you need for each.

Yes, with Plus. After you fill in a letter, choose “Mail it for me”. We print it and send it by USPS First-Class Mail, or by Certified Mail with tracking and an optional return receipt.

Yes. Our state guides cover all 50 states and DC: the small estate limit, the probate court and its official forms, taxes and how to sign a will. Your plan and your care specialist use the same rules.

Ready-to-send letters for banks, utilities and subscriptions. Loss Care fills in the details, and you review, sign and send them.

Yes. Every plan includes a memorial page where you can share a life story and service details, and friends can leave notes in a guestbook.

Legacy helps you create a guided draft. To become valid, it must be signed and witnessed the way your state requires, or finished with an attorney. Gracekeeps does not give legal advice.

Someone you choose to get read-only access to certain documents and notes after your death. They see nothing before then. When a trusted contact reports a death, we tell you by email, in the app and by text if you turn it on, and we tell your other trusted contacts. You can cancel with one tap. If nobody cancels, access opens after the waiting period you choose, 14 days unless you change it. You can also require two trusted contacts to agree first. Gracekeeps does not review death certificates.

Yes. Couples planning lets you work side by side, with shared and private sections.

Anyone you invite: family, friends or neighbors. You choose what each person can see and do.

Yes. The tracker can produce a printable summary of mood, symptoms and medications over the period you choose. Printable reports are included on Plus and on plans offered by organizations.

No. The local services finder helps you find and compare providers, and the AI Caregiving specialist can explain care options and costs and help you prepare questions. We do not provide care ourselves.

Bereavement, caregiving, medical and parental leave.

No. Switch leave types in the app and your history, notes and progress stay with you.

No. Check-ins, notes, trackers and conversations with the care specialists are private. Employers see only anonymous totals across the program.

Only that a life event happened, such as a loss or the start of a leave. Never your documents, notes, messages or conversations with the care specialists.

Yes, at any time, from your settings.

Book a demo. We will suggest products, share pricing and plan a launch or a pilot with you.

Anonymous, grouped reports on enrollment, use of each product and satisfaction, including how many people talked with the AI care specialists and how often answers were rated helpful. Small groups are combined or hidden, and care specialist figures appear only for groups of at least 5 people.

Yes. When your organization adds its leave handbook, such as its leave policy, pay during leave, bereavement days, HR contact and employee assistance program, the AI Leave specialist uses it in its answers.

Yes, on Enterprise plans. Members sign in with their work account through OpenID Connect, which works with Okta, Microsoft Entra ID, Google Workspace and other standard providers. People signing in for the first time get an account and join your organization automatically. Other plans use access codes or an eligibility file.

Yes, on the Complete and Enterprise plans. Your name and logo appear in the app, and your name, logo and color appear in emails to members.

Yes. Your administrators can upload a CSV of email addresses, with names and employee IDs if you like. People on the list join automatically when they sign up or sign in with that email, and you can send each person one invitation. The list only says who is eligible. You never see who joined.

Yes. HR and benefits staff can download the totals as a CSV or print them, for the last 30 days up to 12 months. Groups smaller than 5 people are hidden.

The free plan is $0. Plus is $12 per month or $99 per year. If your employer or insurer offers Gracekeeps, you pay nothing. See pricing.

Yes, any time, from Settings, Plan and billing in the app. Plus stays active until the end of the period you paid for, then your account moves to the free plan. Your plans and documents stay yours.

In the app, open Settings, then Plan and billing, and choose monthly or yearly. Payment is handled by Stripe, so we never see your card number. You can change your card or see receipts from the same page.

No. The free plan does not ask for a card.

Per eligible member per month, with terms set out in your agreement.